Chief Working Officer


Job title: “Chief Working Officer”

Firm: “ING”

Anticipated wage: “”

Location: “New York Metropolis, NY”

Job description: Wholesale Banking | Chief Working Officer (COO) / Managing Director | New York

COO WB, Americas

About ING

and named to Crain’s 100 Finest Locations to Work in NYC

Within the Americas, ING’s Wholesale Banking division affords a broad vary of modern monetary services to home and worldwide company and institutional shoppers.

If you come to work at ING, you’re becoming a member of a crew the place individuality isn’t simply accepted, it’s inspired. We’ve constructed a tradition that’s enjoyable, pleasant and supportive – it’s the type of place the place you could be your self and benefit from no matter it’s a must to provide.

We give individuals the liberty to take dangers, assume otherwise, take possession of their work, and make nice issues occur. We’re right here that can assist you get forward. And with our international community, there’s loads of scope to take your profession in new instructions, even perhaps ones you’ve by no means thought-about.

ING Americas follows a hybrid work mannequin, permitting for in-office / make money working from home flexibility. Hybrid work preparations fluctuate based mostly on enterprise space.

Sound just like the type of place you’d really feel at residence? We’d love to listen to from you.

Concerning the place & division

The COO Wholesale Americas is accountable for outlining and setting the WB COO Americas operations technique, based mostly on WB COO and WB Americas technique, and optimizing productiveness and buyer satisfaction in Operations to enhance operational effectivity for the (5,000+) segmented Wholesale Financial institution shoppers within the US remit.

The Operations crew helps all Wholesale Financial institution merchandise, together with Lending, Monetary Markets, and Capital Markets. Moreover, COO Wholesale Americas consists of the Information Administration and Operational Design, Management and Resilience capabilities, and works carefully with the KYC operate. The division has a number of purposeful reporting strains to international COO and a hierarchical line to WB Americas.


  • Management and path – Set and talk the technique for WB Americas Operations imaginative and prescient and values. Develop the expertise pipeline, management and the engagement of the groups.
  • Execution and efficiencies – Enhance the execution energy by defining the place a neighborhood focus is perfect while contributing to and leveraging on globally shared parts & steering.
  • Organizational functionality constructing – Determine present capabilities and growth wants to fulfill the present and rising wants of the operate. Embed private growth and the achievement of private potential within the organizational tradition.
  • Operations and alter administration – Take general duty for designing, growing, strengthening and delivering the operational processes and strategic outcomes. Ship world class providers and optimize effectivity whereas executing on change.
  • Buyer and worker expertise technique – Work carefully with the WB entrance workplace capabilities and quite a lot of inner stakeholders to develop, combine, allow, and make sure the execution of the client expertise.
  • Insurance policies and procedures growth – Lead the event of insurance policies, procedures, and associated tips for WB Operations making certain integration with the broader company coverage framework and compliance with nationwide authorized and regulatory necessities.
  • Digitalization and innovation – Drive the formidable digitalization agenda and guarantee operational efficiencies go hand in hand with elevated buyer engagement.
  • Enterprise planning – Lead the event of annual and longer-term enterprise plans; quantify enterprise outcomes and useful resource budgets; and guarantee integration of key tasks throughout ING.

{Qualifications} and Competencies

  • Bachelor’s diploma
  • Minimal 10 years’ observe report at senior administration stage in an Operations division
  • Expertise with Wholesale Banking shoppers and merchandise
  • Expertise in executing strategic change
  • Expertise in growing high-performing groups
  • Expertise with steering on output
  • Affinity with high quality administration and danger administration


  • Management – Means to have impression by inspiring and energetic management that leads groups by change, empowers them to behave autonomously and holds them accountable.
  • Balances stakeholders – Anticipates and balances the wants of a number of stakeholders. Exhibits cultural savvy and magnificence flexibility when working with inner and exterior stakeholders.
  • Enterprise perception – Applies data of enterprise and {the marketplace} to advance the top objectives. Understands the insurance policies and different exterior elements affecting ING.
  • Cultivates innovation – Creates new and higher methods for ING to achieve success. Establishes techniques that encourage and reward partnering with others to innovate.
  • Determination high quality – Makes good and well timed choices that maintain ING transferring ahead. Pushes for using sound logic and information when making organization-wide choices.
  • Drives imaginative and prescient and technique – Paints a compelling image of the imaginative and prescient and technique that motivates others to motion. Successfully integrates long-term alternatives and challenges with day-to-day actions.
  • Ensures accountability – Holds self and others accountable to fulfill commitments. Tracks crew metrics and milestones, redirecting effort, as obligatory, for continued progress.
  • Manages complexity – Is smart of enormous volumes and complicated data to successfully remedy issues. Ensures the group has dependable methods to collect wanted data and navigate by ambiguity.
  • Optimizes work processes – Is aware of the simplest and environment friendly processes to get issues completed, with a deal with steady enchancment.

Wage vary – $275,000 – $350,000

ING is a dedicated equal alternative employer. We welcome candidates of various backgrounds and rent with out regard to paint, gender, faith, nationwide origin, citizenship, incapacity, age, sexual orientation, or another attribute protected by legislation. We rejoice these variations and depend upon your distinctive perspective to innovate and seize new alternatives. Come as you’re.

ING Financial institution doesn’t have a industrial banking license within the U.S. and due to this fact not permitted to conduct a industrial banking enterprise within the U.S. By means of its wholly owned subsidiary ING Monetary Companies LLC, and its associates, it affords a full array of wholesale merchandise comparable to industrial lending and a full vary of FM services.

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