Shopper Svc Supply Supervisor


Job title: “Shopper Svc Supply Supervisor”

Firm: “Canon”

Anticipated wage: “$73930 – 110720 per yr”

Location: “Melville, NY”

Job description: US-NY-Melville
Canon Options America, Inc.

Requisition ID: 30250
Class: Amenities
Place Sort: Full-Time

In regards to the Function

The Shopper Providers Supply Supervisor will oversee the Print Manufacturing operations and shopper relations for a big account inside a area and can contribute to the event and create documentation that explains the applications established for this shopper.

Your Impression

– Manages employees and oversees manufacturing gear for giant account.
– Meets with finish customers to debate print and mailing initiatives
– Understands all software program and {hardware} necessities obligatory for print manufacturing submission and monitoring purposes
– Core give attention to output and doc administration methods. Key parts embody {hardware}, software program, doc administration, workflow evaluation, sustainability impacts and staffing.
– Paperwork all program choices and measure the outcomes by offering dominant info by means of agreed upon metrics, quarterly enterprise reporting, P&L validation and program by program outcomes.
– Supplies program suggestions to the account workforce and supply quarterly abstract of any modifications in program choices/parts.
– Ensures correct communication and advertising of program parts to finish customers and key stakeholders.
– Directs coaching and training on all program parts by means of webinars, collateral, in individual visits, and social media.
– Collaborates with all stakeholders to make sure program targets and goals are clear, attainable and that key measurements are in place.
– Engages product specialists to make sure applicable merchandise are being provided.
– Presents evaluation outcomes and make options suggestions addressing total answer, optimization technique, transition planning, coaching and satisfaction survey.
– Sturdy individuals and presentation abilities
– Digital and/or Industrial Print Manufacturing expertise
– Expertise within the operation of excessive quantity print manufacturing gear and educated in ending/binding companies.
– Means to function print manufacturing and ending/binding gear
– Present RFP assist as wanted for print manufacturing workflows and options.
– Develop advertising marketing campaign to advertise companies.

About You: The Abilities & Experience You Convey

Please be aware: this can be a customer-facing function, and requires compliance with buyer insurance policies and protocols, which can embody COVID-19 vaccination and different measures referring to COVID-19.

– Requires 5 years of associated expertise and administration of two or extra common full-time staff; bachelor’s diploma in a related subject most popular.
– Technical expertise and/or certifications required.
– Sturdy customer support abilities to generate buyer relationships by means of listening and studying channels corresponding to discovery conversations, problem administration and backbone processes and common check-ins to make sure decision is passable.
– Identifies alternatives to enhance the shopper expertise with Canon.
– Respectfully shares buyer alternatives for enchancment with Canon groups as applicable.
– Required to take all obligatory steps to acquire safety and/or different clearances required by clients to enter the shoppers’ premises.
– Might require as much as 30% journey to shopper websites, together with overnights (legitimate driver’s license and acceptable driving document obligatory).

In accordance with relevant legislation, we’re offering the anticpated base wage for this function: $73,930 – $110,720.

Firm Overview

About our Firm – Canon Options America, Inc. empowers firms of all sizes to succeed by supplying market main enterprise, manufacturing, and huge format printing options, supported by distinctive skilled service choices. With unwavering dedication to advertise skilled innovation, Canon Options America, Inc. helps drive sustainability, nurture effectivity, and regulate prices by means of the unification of complete digital and conventional printing and doc administration options. As a completely owned subsidiary of Canon U.S.A., Canon Options America, Inc. is headquartered in Melville, NY and has gross sales and repair areas throughout the U.S. Our father or mother firm, Canon Inc. (NYSE: CAJ), which earned roughly $30.4 billion in international income in 2020, ranks third total in U.S. patents granted in 2020 and was named one among Fortune Journal’s World’s Most Admired Firms in 2020.

Canon Options America gives a aggressive compensation bundle together with, for eligible positions, medical, dental, imaginative and prescient, 401(ok) Financial savings Plan, discretionary revenue sharing, discretionary success sharing, instructional help, recognition applications, trip, and rather more. A extra complete record of what we’ve to supply is obtainable at

We adjust to all relevant federal, state and native legal guidelines, laws, orders and mandates, together with these we could also be required to comply with as a federal authorities contractor/subcontractor.

All certified candidates will obtain consideration for employment with out regard to race, shade, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity or protected veteran standing.

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