Consumer Svc II Rep- Print Manufacturing


Job title: “Consumer Svc II Rep- Print Manufacturing”

Firm: “Canon”

Anticipated wage: “$17.2 – 24.75 per hour”

Location: “Melville, NY”

Job description: US-NY-Melville
Canon Options America, Inc.

Requisition ID: 31268
Class: Services
Place Kind: Full-Time

Concerning the Function

Superior proficiency in website operations and procedures with potential to assign duties to colleagues and handle obligations inside the workforce.

Your Impression

Primary Obligations:
– Promptly informs supervisor of potential issues or buyer considerations.
– Promptly evaluations and responds to administration and consumer requests by way of emails, cellphone calls, textual content messages and verbal.
– Sturdy concentrate on offering good customer support.
– Contributes to the creation of the Website Process Information to make sure all account processes are correctly recorded.
– Oversees workflow and job steadiness between employees and ensures duties are accomplished inside account SLA necessities.
– Answerable for speaking and coaching workforce in modifications to workflow or process.
– Oversees and manages each day and month-to-month information on service exercise.
– Successfully communicates with the consumer and employees.
– The place acceptable, might function principal level of contact to the consumer for each day exercise and take part in consumer conferences on account exercise.
– Obligations might embody Copy/Print Manufacturing/Copy Heart, Copier Upkeep, Mail/Courier Providers, Reception/Workplace Providers, Transport/Receiving, Stock Providers, Warehouse, File Room/Data File Providers based mostly on assigned location.
– Attends cross-functional trainings to make sure potential to supply protection when short-staffed.
– Website duty and site of protection might change based mostly on consumer and/or division wants.

Copy/Print Manufacturing/Copy Heart:
-Answerable for immediate and correct copy of all print requests.
-Opinions digital file for print readiness, prints paperwork, punches, binds, assembles, types, laminates and performs pre-delivery high quality management examine.
-Receives, logs, delivers and tracks all exercise for reporting functions.
-Responds to buyer requests.
-Performs routine repairs and primary upkeep of kit.
-Data and tracks buyer inquiries and success of requests.
-Performs each day comfort care features as wanted.

Mail/Courier Providers:
-Answerable for immediate and correct receiving, sorting, supply, decide up, and processing of all courier objects, interoffice mail, newspapers, magazines and all classed of United States Postal Providers mail. –
-Tracks courier and accountable objects (FedEx, UPS, Licensed Mail, and so forth).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger objects.
-Responds to buyer requests.
-Performs routine repairs of kit.
-Data and tracks buyer inquiries and success of requests.

-Answerable for transport and receiving incoming and outgoing packages, supplies, components, or merchandise and verifying and sustaining information of all shipments.
-Receives shipments and counts items, retains cargo paperwork, follows supply schedule for incoming shipments, and secures buyer signatures.
-Answerable for working transport/receiving tools, responding to buyer requests, information entry, and sustaining stock.

About You: The Expertise & Experience You Convey

Please word: it is a customer-facing function, and requires compliance with buyer insurance policies and protocols, which can embody COVID-19 vaccination and different measures regarding COVID-19.

– HS Diploma, GED, or equal expertise required, plus 1 to 2 years of associated expertise.
– Prior expertise in a customer support setting.
– Good pc abilities/technical information.
– Means to multitask and prioritize as a way to meet deadlines.
– Good customer support and communication abilities.
– Means to work with minimal supervision.
– Means to work OT as wanted.
– Required to take all obligatory steps to acquire safety and/or different clearances required by clients to enter the shoppers’ premises.
– Might require driving between a number of consumer areas, might also require a private automobile (legitimate driver’s license and acceptable driving document obligatory).
– Means to carry as much as 50lbs.
– Means to spend prolonged intervals of time standing, bending, strolling, reaching, and pulling whereas performing duties.

In accordance with relevant regulation, we’re offering the anticipated hourly price for this function: $17.20 – $24.75/hr.

Firm Overview

About our Firm – Canon Options America, Inc. empowers firms of all sizes to succeed by supplying market main enterprise, manufacturing, and huge format printing options, supported by distinctive skilled service choices. With unwavering dedication to advertise skilled innovation, Canon Options America, Inc. helps drive sustainability, nurture effectivity, and regulate prices via the unification of complete digital and conventional printing and doc administration options. As a completely owned subsidiary of Canon U.S.A., Canon Options America, Inc. is headquartered in Melville, NY and has gross sales and repair areas throughout the U.S. Our guardian firm, Canon Inc. (NYSE: CAJ), which earned roughly $30.4 billion in international income in 2020, ranks third general in U.S. patents granted in 2020 and was named one among Fortune Journal’s World’s Most Admired Corporations in 2020.

Canon Options America provides a aggressive compensation package deal together with, for eligible positions, medical, dental, imaginative and prescient, 401(okay) Financial savings Plan, discretionary revenue sharing, discretionary success sharing, instructional help, recognition applications, trip, and far more. A extra complete listing of what now we have to supply is accessible at

We adjust to all relevant federal, state and native legal guidelines, laws, orders and mandates, together with these we could also be required to comply with as a federal authorities contractor/subcontractor.

All certified candidates will obtain consideration for employment with out regard to race, shade, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity or protected veteran standing.

If you’re not reviewing this job posting on our Careers’ website , we can’t assure the validity of this posting. For a listing of our present postings, please go to us at .


Posting Tags



To apply for this job please visit