Job title: Seasonal Retail Sales Associate
Company:
Job description: Company Description
Hiring Immediately!
At H&M, we welcome you to be yourself and challenge you to grow and make a difference.
You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true.
Help us reimagine the future of an entire industry by making everyone look, feel, and do good.
Be yourself & more at H&M.
About the Role
At H&M, as a Retail Sales Associate you will be advising our customers and keeping them in style! A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Retail Sales Associate, you will always put customers first, offer assistance, and share your product and fashion knowledge. You will create an environment that is easy for our customers to shop through store operations and great garment care. By sharing knowledge and skills with colleagues, you will actively contribute to being part of an amazing team to meet our customers’ expectations. This role will work in accordance with H&M standards, policies, procedures, and legal requirements.
Job Description
Overall Job Summary: A Sales Advisor is responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in the store. A Sales Advisor always puts customers first, offers assistance, and share your Product and Fashion knowledge. The role will create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing knowledge and skills with colleagues, a Sales Advisor will actively contribute to creating a Best Team in order to meet the expectations of our customers. The role will work in accordance with H&M standards, policies, procedures, and legal requirements.
This position is within our Store & Sales function and reports to our Department Manager with dotted line to Department Supervisor.
Core Responsibilities includes but is not limited to:
Best Customer Experience
A Sales Advisor is responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in the store. The Sales Advisor will always put our customers first and offer assistance as well as share your Product and Fashion knowledge.
Direct Customer Service
Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor
Apply a “Heads up” approach – be aware of customers that require assistance and offer help
Use product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities, and company initiatives (i.e. sustainability efforts, garment collecting)
Sales and Profit
A Sales Advisor will create an environment that is easy to shop through Store Operations and Great Garment Care. The Sales Advisor will follow all required H&M procedures, routines, and best practices in all areas of the store, so sales goals can be reached.
Store Operations
Keep the fixtures full and tidy regularly throughout the day to maximize sales
Ensure great garment care to sell the products in their best condition at the right time
Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:
Maintaining cleanliness of and sweeping on sales floor, fitting rooms, and BOH areas
Dusting all counters/hard surfaces, removing all spills, trash, and debris from store
Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces
Maintaining cleanliness of all bathroom facilities on an as needed basis
Garment Processing Procedures
Actively process, stock, and replenish garments on sales floor and stock room
Fold, hang, display, and merchandise garments per H&M guidelines to maximize selling opportunities
Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
Cash Handling Procedures
Handle payments and returns
Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine
Policy and Safety Routines
Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store
Execute reductions, price changes, and transfers
Best Team
A Sales Advisor will share knowledge and skills with colleagues to actively contribute to creating a Best Team in order to meet the expectations of our customers. The role will work in accordance with H&M standards, policies and procedures, and legal requirements.
Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
Give honest and constructive feedback to your colleagues to develop their skills
Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times.
Qualifications
Your Day to Day*
· Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
· Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
· Actively process, stock, and replenish garments on the sales floor and stock room
· Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
· Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in the appropriate bag following the register best practices routine
· Eager to educate and promote our H&M Loyalty program to our customers
· Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
· Work in accordance with H&M standards and local legislation with health & safety and security routines to guarantee you, your colleagues, and customer safety at all times
· Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store
Who You Are
· Passionate for customer service and helping people find their style
· A multi-tasker who enjoys working in a fast-paced environment
· Inclusive, positive, creative, and willing to learn on the job!
· A team player with a flexible approach
· You have the ability to lift in excess of 20 pounds
· Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
· Ability to climb a ladder and use a step stool
· Must be able to work a flexible work schedule, including nights and weekends
Why You’ll Love Working for H&M
· Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
· Endless growth & development opportunities
· Dress your personality. We encourage you to dress your personality all day, every day.
· Did we mention our discount at H&M, &Other Stories, and COS?
Benefits:
H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.
We offer: 25% Staff Discount – Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program – Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
Our Career site will have more details, click on Benefits at career.hm.com
*Please note that seasonal employees are not benefits eligible
Compensation: $17.00 per hour
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation Pay Rate: $17.00 an hour
Expected salary: $17 per hour
Location: New York City, NY
Job date: Tue, 21 Nov 2023 02:29:32 GMT
To apply for this job please visit jobviewtrack.com.