A viral social media post claims that Chick-fil-A charges customers more when they pay for food in the drive-thru rather than going inside.
ATLANTA — Rumors were swirling on social media this week about one of Atlanta’s most beloved fast-food restaurants.
A viral social media post claims that Chick-fil-A charges customers more when they pay for food in the drive-thru rather than going inside and ordering at the counter.
11Alive looked into this claim by paying a visit to one of the Atlanta locations to see for ourselves in order to see if the rumors were true.
Does Chick-fil-A charge customers more if they pay in the drive-thru versus if they pay inside?
The post that got the rumors started on X this Monday has been seen more than 9 million times and has 35,000 likes, over 4,400 retweets and over 500 comments.
Wait till they find out items cost more when you go through the drive thru rather than going inside. https://t.co/5kDHkGatQ3
— Oxtail Gravyy. (@kaeidoscope) January 8, 2024
-Chick-fil-A on Piedmont Road in Atlanta
No, Chick-fil-A does not charge customers more for food in the drive-thru rather than paying at the counter inside, at least at the Piedmont Road location in Atlanta.
WHAT WE FOUND
On Friday, four days after the viral claim was made, I decided to pay a visit to the Chick-fil-A off Piedmont Road.
I decided to keep it simple: To start, I went inside and ordered one Chick-fil-A Sandwich at the counter, for which the total price rang up to be $5.43 after tax. After grabbing my food, I hopped in the iconic speedy drive-thru line and ordered one Chick-fil-A Sandwich, for which, once again, the price rang up to $5.43 after tax.
I even grabbed photos of the menu inside the restaurant and the menu in the drive-thru, for which all prices are exactly the same:
CFA prices inside vs. CFA prices in drive-thru for chicken sandwich
You can even see in the photos above that a single chicken sandwich in the restaurant and in the drive-thru is $4.99 before tax, and a medium-sized meal is $8.85 before tax.
In addition to that, I even grabbed the receipt for the exact same chicken sandwich order in both the inside and the drive-thru that shows the identical prices.
So, 11Alive can verify that, no, the prices don’t change whether you’re going through the drive-thru or into the restaurant.
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