Residents who didn’t learn their December water invoice in its entirety could have missed an necessary discover from DeKalb County – a switch to a brand new and totally different billing system.
Based on officers, DeKalb County has migrated its water billing system to a brand new platform often known as enQuesta billing system and on account of this migration, all clients have been assigned a brand new account quantity.
As residents obtain their new account numbers all through January and February within the mail, clients could have to notify banking establishment of the change for funds to undergo and be processed accurately, said officers.
The migration to a brand new platform additionally means anybody enrolled in paperless billing and/or utilizing digital bank-to-bank ACH funds could have to re-enroll on-line and get in touch with their banks, in accordance with DeKalb County’s web site.
“These at the moment enrolled in paperless billing for DeKalb County Providers might want to enroll once more to entry the brand new portal beginning in January 2024,” states DeKalb County’s web site. “These at the moment enrolled in ACH funds can proceed this methodology of fee by notifying the banking establishment to permit the brand new fee processor, Chase Cost Tech.”
Prospects may even discover a brand new invoice design on their water invoice and extra fee choices, mentioned officers.
“An up to date invoice design will present clients with an in depth view of their account and prices, contact info, and different necessary billing info,” mentioned officers. “DeKalb County might be including Apple Pay, Google Pay, Venmo and PayPal as choices to pay.”
DeKalb County’s web site states that when residents obtain the brand new billing assertion, registration for expanded billing particulars, fee reminders and alerts and digital billing through e-mail and/or textual content message may even be made obtainable.
DeKalb County officers mentioned the migration to the brand new platform and billing system was accomplished “for elevated buyer comfort and transparency,” but some residents are already experiencing points.
“These of us who haven’t paid our invoice but this month are unable to with out the brand new, mysterious account quantity,” mentioned one buyer on Fb. “I’ve been attempting to pay my invoice since final week with out success.”
DeKalb County’s web site states that those that want entry to the brand new account quantity earlier than their subsequent assertion is acquired ought to e-mail firstname.lastname@example.org or name 404-378-4475 and press 1.
For extra info, go to https://www.dekalbcountyga.gov/newbilling.